returns-policy

Returns and Warranty Policy

Your satisfaction matters to us. Because this is a medical product, please choose carefully - we don’t refund or exchange for change of mind or unmet expectations.

Returns for Store Credit

Eligible items must be unopened, in original packaging, and in saleable condition.
Contact us first to obtain a Return Authorization Number (no returns accepted without it).
Return shipping is at your expense.
Store credit is issued after we receive and verify the return, for the purchase price less delivery.
Store credit is valid for 12 months, usable only at injectneedlefree.co.za, and not redeemable for cash.

Statutory Rights (CPA)

Under the Consumer Protection Act 68 of 2008, you may be entitled to a refund, repair, or replacement if a product:
- doesn’t match its description or sample,
- doesn’t perform as intended, or
- is defective/DOA or not of acceptable quality.
When a CPA claim is approved, we cover reasonable return shipping.
Replacements carry the same warranty as the original. Please retain proof of purchase.

How to Make a Claim

Notify us within a reasonable time (generally within 14 days of receipt).
Contact us via our help center, email, or WhatsApp for return instructions and a Return Authorization Number.
Incorrect or defective goods must be returned in received condition with original packaging.
We aim to process approved refunds/replacements within 28 days of receiving the item (allow extra time for technical examination where required). If product needs to be sent to head office in

Exclusions

We may charge inspection fees if no breach of warranty is found (e.g., item is not defective or matches description).
No refund/repair/replacement for issues due to fair wear and tear, misuse, abnormal use, or not following instructions.
Transit damage must be reported within 24 hours of delivery.
Faults arising after first use may be covered by the manufacturer; you can also contact the manufacturer for service.

Refund Methods